SOKOL ARNAOUT
Operations Manager
Profile summary
An accomplished Operations Manager with extensive experience in office administration, sales support, and operations management across the Gulf region. Adept at leading cross-functional teams and coordinating complex projects from concept to completion. Demonstrated ability to improve operational efficiency and streamline processes, enhancing customer satisfaction and profitability. Skilled in strategic planning, procurement, and project management with a focus on the automatic doors and security systems sector. Bilingual in English and Arabic, with a proven track record in delivering high-quality solutions.
Career highlights
Achieved 10% Cost Reduction: Implemented cost-saving strategies in procurement and supplier management, resulting in a 10% reduction in project expenses.
Improved Operational Efficiency 15%: Streamlined internal administrative processes to improve operational efficiency by 15%.
Key skills
Professional experience
Leading operations for Mace Trading LLC, a leading provider of automatic doors and architectural products across the Gulf region, I am responsible for driving operational excellence and ensuring seamless project execution. Key achievements and responsibilities include: • Overseeing day-to-day business operations, ensuring optimal performance across all departments, including sales, procurement, and project management. • Managing end-to-end project lifecycles for high-profile clients, including government institutions, luxury hotels, and large-scale commercial developments. • Leading cross-functional teams in delivering innovative automatic doors and access control solutions for clients, ensuring all projects meet specifications, timelines, and budgets. • Implementing cost-saving strategies through effective procurement and supplier management, achieving 10% reduction in project costs. • Coordinating with clients, architects, and contractors to ensure seamless integration of products into building designs. • Developing and maintaining relationships with key stakeholders, including Etisalat, Emirates Palace, and The Flying Saucer. • Monitoring project budgets, preparing financial reports, and ensuring adherence to fiscal controls. • Reporting directly to senior leadership, providing insights into operational improvements and performance metrics. • Ensuring compliance with all legal and regulatory requirements in the UAE and KSA.
- Overseeing day-to-day business operations, ensuring optimal performance across all departments, including sales, procurement, and project management.
- Managing end-to-end project lifecycles for high-profile clients, including government institutions, luxury hotels, and large-scale commercial developments.
- Leading cross-functional teams in delivering innovative automatic doors and access control solutions for clients, ensuring all projects meet specifications, timelines, and budgets.
- Implementing cost-saving strategies through effective procurement and supplier management, achieving 10% reduction in project costs.
- Coordinating with clients, architects, and contractors to ensure seamless integration of products into building designs.
Promoted to Senior Operations Officer, I was responsible for managing large-scale projects and handling key operational tasks. Responsibilities included: • Overseeing the preparation and submission of tenders and project documentation, including BOQs, O&M manuals, and training manuals. • Coordinating between sales, engineering, and finance departments to ensure smooth execution of projects. • Drafting AutoCAD designs for company products, ensuring precise technical specifications for various projects. • Managing procurement for large-scale projects, including estimating material requirements and liaising with suppliers. • Handling client inquiries and resolving any after-sales issues related to installation, maintenance, or product performance. • Streamlining internal administrative processes, leading to a 15% improvement in operational efficiency.
- Overseeing the preparation and submission of tenders and project documentation, including BOQs, O&M manuals, and training manuals.
- Coordinating between sales, engineering, and finance departments to ensure smooth execution of projects.
- Drafting AutoCAD designs for company products, ensuring precise technical specifications for various projects.
- Managing procurement for large-scale projects, including estimating material requirements and liaising with suppliers.
- Handling client inquiries and resolving any after-sales issues related to installation, maintenance, or product performance.
During this role, I gained extensive experience in office administration and operational support. Key responsibilities included: • Providing administrative support to sales and operations teams, ensuring smooth day-to-day business activities. • Handling recruitment, leave management, and attendance tracking for the company. • Managing company emails, documentation, and correspondence. • Assisting in the preparation of quotations and estimates for tender submissions. • Supporting the sales team by maintaining customer records and managing after-sales queries. • Assisting branch managers in Dubai and Qatar with administrative tasks and sales operations.
- Providing administrative support to sales and operations teams, ensuring smooth day-to-day business activities.
- Handling recruitment, leave management, and attendance tracking for the company.
- Managing company emails, documentation, and correspondence.
- Assisting in the preparation of quotations and estimates for tender submissions.
- Supporting the sales team by maintaining customer records and managing after-sales queries.
• Assisted customers with product inquiries and provided sales support. • Generated daily and monthly sales reports to track performance. • Supported promotional campaigns and facilitated customer retention. • Built and maintained relationships with new and existing customers.
- Assisted customers with product inquiries and provided sales support.
- Generated daily and monthly sales reports to track performance.
- Supported promotional campaigns and facilitated customer retention.
- Built and maintained relationships with new and existing customers.
Education
Specialty: Accounting & Secretarial